Exchange & Return Policy
We want you to love what you ordered. If something is not right, we will help.
- 7 days from the date you receive your order
- Product must be unused, unwashed, and have all original tags attached
- Original packaging should be kept where possible
- Wrong size
- Wrong item sent
- Defective or damaged product
- Used, washed, or stained items
- Items without tags
- Sale / final-sale items, unless they arrived damaged or incorrect
- Change of mind after the 7-day window
- WhatsApp us on 0320 4802745 within 7 days of delivery
- Share your order number, photos of the product and tags, and the issue
- We will confirm the next step (pickup or drop-off, depending on city)
Exchanges are offered first. If a suitable size or replacement is not available, we will discuss a store credit or refund. Return shipping for a change of mind may be charged to the customer. If we sent the wrong or defective item, return shipping is on us.